Comprehensive Refund and Returns Policy
We want you to be happy with your purchase. If something is wrong with your order, please contact us and we will do our best to make it right.
Request a Return
Reach out to our customer support team within 14 days of receiving your item. We will guide you through the process and provide a return label if needed.
Inspection & Refund
Once we receive your item, we will inspect it to ensure it meets our return criteria. If everything is in order, your refund will be processed to your original payment method.
Shipping Fees
Shipping fees are non-refundable unless the return is due to our error or the item arrives damaged.
Items Not Eligible for Return
Used grooming items (shampoo, brushes, combs)
Opened consumables (food, treats, medications)
Personalized items (custom collars, engraved toys)
Final-sale products (items marked as 'Final Sale')