Your Go-To Pet Supplies FAQ for Orders, Shipping, and More
Browse our pet supplies FAQ for help with orders, shipping, returns, customer support, and pet care products at Pett28.
How long does shipping take?
Orders are typically processed within 1–3 business days. Estimated delivery is 5–10 business days depending on your location and product availability.
How can I track my order?
You will receive a tracking number via email once your order has been shipped. You can use this number to track your package through the carrier's website.
Can I return an item?
Yes, we offer a 14-day return policy for unused items in original condition and packaging. Please contact us before returning any item.
What if my item arrives damaged?
If an item arrives damaged, defective, or incorrect, please contact us within 7 days with photos and order details. We will do our best to make it right.
Do you ship outside the United States?
We currently ship to selected locations within the United States. International shipping is not currently available.
How do I contact customer support?
You can reach us at hello@pett28.com or use the contact form on our website. We usually respond within 1–2 business days.
Can I cancel or change my order?
Orders can be canceled or changed before they are shipped. Please contact us as soon as possible to discuss your request.
Are your products safe for pets?
We carefully select all products for safety and quality. However, we recommend always supervising pets when using new toys or accessories.